FAQs

General

For inquiries regarding sizing, please refer to our [Size Guide].

For all other questions, please email us at kazzydancewear@outlook.com

We accept a variety of secure payment options to make your checkout fast and easy:

Credit & Debit Cards: Visa, Mastercard, American Express, Discover
Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
Shopify Payments: Our secure payment processor for all major cards and wallets

All payments are processed safely and securely, so you can shop with confidence.

Unfortunately, we cannot make changes to your order once it has been placed.If you need to cancel your order, please contact kazzydancewear@outlook.com as soon as possible.

If your order has already been shipped, we will not be able to cancel it.

Customized / Personalized Items
- All custom-made or personalised dancewear is non-refundable.

- Exchanges are accepted within 14 days of delivery if the item is unworn, unused, in its original condition, and with all tags attached.

Non-Customized / Ready-to-Wear Items
- EU Customers: Returns for refunds are accepted within 14 days of delivery if the item is unworn, unused, and in original condition with tags attached.

Non-EU Customers: Refunds are not available. Only exchanges are accepted.

Exchanges & Shipping
- Customers are responsible for return shipping costs.
- We recommend using a tracked shipping service.
- If the returned item is damaged or not in original condition, we may refuse the exchange.

Note: Promotional or discounted items are not eligible for exchange or return, unless they have a quality defect.

For full details, please refer to our [Terms & Conditions].

We work hard to ensure that all our items are of the highest quality. However, if you receive a faulty or damaged product, please contact us at kazzydancewear@outlook.com as soon as possible.

Include your order number and clear photos of the item showing the issue so that we can urgently review the matter and arrange a replacement or solution for you.

Shipping

All orders include free worldwide standard shipping.

- Delivery time: Estimated 10–21 working days (approximately 2–4 weeks)
- Tracking: Included for all orders
- Cost: Free of charge

This option is automatically applied at checkout and requires no additional payment. We’ve built the shipping cost into your product price to keep your experience seamless and transparent.

Express Shipping — Optional Upgrade
For customers who wish to receive their orders faster, we offer an Express Delivery Upgrade.

- Delivery time: Estimated 7–10 working days
- Additional cost: £12
- Tracking: Included

You can select this option during checkout. Express orders receive priority handling and faster transit times.

All orders include free worldwide standard shipping.

- Delivery time: Estimated 15–21 working days (approximately 3–4 weeks)
- Tracking: Included for all orders
- Cost: Free of charge

This option is automatically applied at checkout and requires no additional payment. We’ve built the shipping cost into your product price to keep your experience seamless and transparent.

Express Shipping — Optional Upgrade
For customers who wish to receive their orders faster, we offer an Express Delivery Upgrade:

- Delivery time: Estimated 7–10 working days
- Additional cost: £12
- Tracking: Included

You can select this option during checkout. Express orders receive priority handling and faster transit times.

Please note that delivery times are estimates and may vary due to customs procedures, public holidays, or courier delays. Kazzy Dancewear cannot be held responsible for delays once the parcel has been dispatched.

Yes. When your order is shipped, you will receive an email containing a tracking number.If you did not receive this email, please contact kazzydancewear@outlook.com.

International shipments may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer. We do not control these fees and cannot estimate them in advance.

Each order is prepared with care before dispatch. Processing time: 2- 4 working days.

Once your parcel is shipped, you’ll receive an email with your tracking number and estimated delivery window.

Products

Yes! At Kazzy Dancewear, we are happy to offer custom sizing and made-to-measure pieces for selected styles. Since every item is handmade, we can tailor the fit to your unique measurements for comfort and confidence that feels truly personal.

Depending on the design, we can also accommodate subtle adjustments—such as length, strap positioning, or coverage—and for certain pieces, offer additional colour or pattern options. Each custom request is handled with care to keep the integrity and functionality of the design.

To create your custom dancewear, please provide the following measurements (in centimeters or inches):

Bust – fullest part of your chest
Waist – narrowest part of your waistline
Hips – fullest part around your hips and glutes
Torso length – from the top of the shoulder, down through the crotch, and back up to the same shoulder (for bodysuits or leotards)
Height – total body height from head to toe

Please measure yourself carefully and accurately, ideally with a soft measuring tape, while wearing light clothing or dance underwear.

For certain designs, we may request a few additional measurements to ensure the most precise and flattering fit.

If you’re unsure how to measure, feel free to message us — we’re always happy to help.

Because custom-made items are created specifically to your individual measurements, they are not eligible for return, exchange, or refund.

Before submitting your measurements, please:

Double-check them carefully.
If possible, have someone assist you for accuracy.
Contact us at kazzydancewear@outlook.com if you’re unsure how to take any of the measurements — we’re happy to guide you.

Kazzy Dancewear cannot be held responsible for sizing issues resulting from incorrect or incomplete measurements provided by the customer.

Custom-made pieces require 4–10 working days to craft before they are shipped.

The exact timing depends on the design’s complexity and our current production schedule, as each piece is made with care and precision.

Yes, we offer special pricing and assistance for studios, groups, and performance teams. Please reach out to kazzydancewear@outlook.com with your details.

Care Instructions

To keep your dancewear looking new and performing at its best, please follow these guidelines:

1. Hand washing (recommended):

Use cold water and a mild detergent.
Avoid bleach or fabric softeners, as they can break down elastic fibers and affect color.

2. If using a washing machine:

Turn garments inside out.
Place them in a mesh laundry bag.
Use the delicate / gentle cycle with cold water only.

3. Drying:

Do not tumble dry.
Lay flat to dry in the shade.
Avoid hanging heavy or wet garments, as this can stretch the fabric.

4. Ironing:

Do not iron — high heat will damage nylon–spandex fibers.

5. Storage:

Store garments flat or folded, away from direct sunlight and heat sources.

For Jumpsuits / Bodysuits:
- Bust: Fullest part of your chest
- Waist: Narrowest part of your waistline
- Hips: Fullest part around your hips and glutes
- Torso length: From the top of the shoulder, down through the crotch, and back up to
the same shoulder
- Height: Total body height (head to toe)

For Off-Shoulder Cropped Tops:
- Bust: Fullest part of your chest
- Underbust: Just below your bust
- Shoulder width: From one shoulder tip to the other
- Top length: From the top of the shoulder (or where you want the top to start) down to
the desired hemline
- Arm circumference: Around the fullest part of your upper arm
- Upper chest / torso width: Around the top of the chest, above the bust

Tips for Accurate Measurement:
- Keep the measuring tape snug but not tight
- Stand straight and relaxed while measuring
- Double-check each measurement to ensure precision